Terms & Conditions

Thank you for visiting our Website. Before entering our Website and using any of our services you should read carefully these terms and conditions, the privacy statement and the legal disclaimer. A copyright notice is set out below which also forms part of these terms and conditions. Any use of this Website and our services by you is subject to these terms and the laws of England.

By accessing our Website and/or using our services you will be deemed to accept these terms and conditions and to be bound by them. If you do not want to be bound please do not continue to use the Website and/or our services.

We Dialachemist.com™ are a registered pharmacy. We trade from 4, Petre Road, Clayton Business Park, Clayton Le Moors, Accrington, Lancashire BB5 5JB and these premises are registered with the Royal Pharmaceutical Society of Great Britain – registration number 1106104. We are not obliged to accept any request from you to provide our services to you.

We only operate in the United Kingdom and are, therefore, only able to provide services to people in the UK. To use our services you must and you agree to:

  • register with us and you must ensure that these details are correct.
  • update your registration as soon as any of the details you provide to us change.
  • be at least 16 years old.
  • keep your chosen user name and password secret.
  • pay any applicable charges in advance or tell us, in respect of each prescription, that you are exempt from the relevant NHS prescription charge.
  • be resident in the geographic area in which we operate, UK only.
  • ensure that all medicines meet your individual requirements.
  • sign for all items received by you from us, acknowledging receipt of the delivery.
  • tell us as soon as possible if there is a problem with any item delivered, and in any event within 3 days of the delivery.
  • If you wish to use our services on behalf of someone else you must have that person’s permission to do so. Each time you place an order for someone else you are confirming to us that you have that permission.

 We will:

Keep your personal information safe in accordance with our Privacy Policy (see below)
Provide our services as described in this website in a professional manner
Try to provide our services at the times specified, although times given are estimates only and do not accept liability for any delays which are outside our control (and traffic problems and lack of credit card authorisation are definitely outside our control!).
We reserve the right to change our terms and conditions from time to time and you should check on any such changes and that you can comply with them.

You must not create any link to our website without first obtaining our prior written consent to such link.

Legal Disclaimer

Any information detailed in our Website should not be construed as and is not intended to constitute professional medical or pharmacy advice, and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances. It is always essential that you read and understand the instructions provided with prescription medicine. If you are using this Website from outside our stated geographical area (UK only), you must ensure that you are complying with any applicable rules and laws. We disclaim all liability for any loss which may arise from reliance on materials contained on this Website and our services to the fullest extent permitted by law.

Certain parts of this Website may link to external internet sites, and other external internet sites may link to this Website. We are not responsible for the content of any external internet sites.


The copyright in this Website (including without limitation all text, graphics and computer code relating thereto or associated therewith) and all other intellectual property and proprietary rights therein belongs to us (or our licensor) and all rights are reserved.

Permission is given for:

the printing, downloading and temporary storage of one or more of these pages for the sole purpose of viewing them on a stand-alone personal computer or monitor.
the copying of content to individual third parties for their personal information, but only if you acknowledge the Website as the source of the material and you inform the third party that these terms apply and the third party agrees to comply with these terms.
Permanent copying or storage of any of these pages (or any part thereof) or the reproduction or re-distribution thereof other than as set out in this copyright notice by any means is not permitted.

Privacy Statement

We take the privacy of our Website users seriously. This notice explains our online information practices and the choices you can make about the way your information is used at our Website. Personal Information The only personal information that we collect is the information specifically supplied by you through one of the forms on our Website.

We do monitor visitors to our Website, mainly so that we can identify the areas that are of particular interest to visitors, and our Website does use “cookies”. A cookie is a small data file which a website sends to your PC so that the website can remember who you are and the pages you have visited. A cookie does not provide your personal details back to the website. You do not have to accept cookies and disabling cookies will not stop your using our Website. This monitoring allows us objectively to review and improve the Website and our services.

The information that we collect in this monitoring process will not identify you as an individual.

You are entitled to view the information that we hold about you. An administration fee is payable and you will need to pay the administration fee before we supply you with the details. To obtain details of the administration fee and to view the information please contact us by sending an e-mail to info@dialachemist.com or by writing to us at Dialachemist Ltd, 4, Petre Road, Clayton Business Park, Clayton Le Moors, Accrington, Lancashire BB5 5JB. If any information that we hold is incorrect we will endeavour to correct it as soon as possible after you have provided us with the corrected information.

Using Your Personal Information

Where you have provided personal information to us we will use your personal information solely to communicate with you, save where you pass personal information to us in connection with a job application when we may pass that on to a recruitment agent for assessment. Subject to that we will not pass your information on to any third party, although it is possible, albeit unlikely, that we might be forced to disclose personally identifiable information in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency’s request.

We appreciate that “spam” can be a real issue, but we would like to contact you from time to time to provide you with information which we think may be relevant and of interest to you, to ask you to take part in surveys on the services we offer and to invite you to take part in competitions which we may occasionally run on our Website. You can ask us not to contact you further at any time by sending an e-mail to info@dialachemist.com or by writing to us at Dialachemist Ltd, 4, Petre Road, Clayton Business Park, Clayton Le Moors, Accrington, Lancashire BB5 5JB. You are under no obligation to take up an invitation to take part in a survey or competition. Should you respond to a survey or choose to enter a competition, we will, of course, treat any information you provide with the same high standard of care as all other customer information.

Collection of Information by Third Party Websites and Sponsors

Our Website may contain links to other websites. The information practices of those websites may differ from ours, and you must consult the other websites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

Changes to our Privacy Policy

We may from time to time alter the terms of our privacy policy. Details of any changes will be published on this page. However, we will not significantly change how we use your personal information that you have already given to us without your prior agreement.

Pet Medicines

Ensure that you have selected the correct medication to suit your pet’s size/weight. It is your sole responsibility to select the correct medication for your pet. Any pet medication purchased incorrectly is your responsibility and Dialachemist.com™ will accept no liability whatsoever for any items wrongly purchased as a result of incorrect selection.