Delivery & Returns

Delivery of your prescription

Delivery of all NHS and private prescriptions anywhere in the UK will be FREE OF CHARGE, via Royal Mail or another reputable courier service. A signature will be required.

Prescriptions will be dispatched within 24 hours of receipt.

Simply register with™, provide your details, send us your prescription and we will arrange for delivery to your home, workplace or other address of your choice.

Call us FREE on 0800 008 6366 for more information.

Delivery of non-prescription goods™ will ensure that the items you have ordered are safely delivered to your chosen address by Royal Mail or another reputable courier company.

For orders placed with™ before 12pm, Monday to Friday (excluding Bank Holidays) you can expect delivery within 3-4 days, depending on what you order.

Delivery Options

  • Standard delivery (within 3 working days) – £6.00
  • FREE delivery on orders over £50
  • Delivery will be different over bank holidays

Distance Selling Regulations

If you have ordered an item or items by telephone or via the website, under the Distance Selling Regulations you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not apply to prescription items that cannot be returned.


If you are unhappy with an item, have received an item damaged or the item is not suitable then email info@dialachemist within seven working days (excluding Weekends and Bank Holidays) beginning the day after the day of the delivery of your item(s), quoting your order number/proof of purchase. You may also call 0800 008 6366 if you would like to speak to a member of the pharmacy team. You must take reasonable care of the item(s). Please ensure you send item(s) back to us with a proof of postage.